Question 1

I have valid concerns. Are there any guidelines that I need to follow regarding contacting UST faculty, office, and staff?"

Accepted Answer

Try to directly contact the person involved, try not to immediately going to the highest office/person. Misdirected emails can delay the normal transactions, make sure to email the respective departments first. 
Use official emails and FB pages. For emails, make sure to indicate your name, course, year level, and contact details. Place specific words in the ‘Subject’ area of the email so the receiver will know what it is about. Clearly written emails will get results better. 
Kindly observe the proper email etiquette. Try to follow office and work times in sending emails and messages, which is 8AM until 5PM. Avoid contacting people on weekends, because this is your administrators, faculty, and staff’s rest days too. Try to wait for 5 working days before following up your concerns. 
The CSSC through the CSSC FeedBox can also help you if you wish the assistance of the council. You may submit one through: http://tinyurl.com/ustcsscfeedbox or go to the FeedBox section of this site.

Question 2

How does the enlistment/enrollment process work behind the scenes?

Accepted Answer

After submitting your Google forms, it appears to the Dept. Chairs and Admins as an Excel Sheet. They look at your information and either approve you for enrollment, contact you for clarification, or forward your data to the Dean/Asst. Dean for approval. If approved, encoders will now look up your name in the UST system and encode, manually, all the data that you listed down. Once it has been saved into the system, it will now appear in your student portal ready for enrollment. Please understand that it takes some time to finish. In addition, the encoders have to be physically present in UST, despite the risks of the pandemic, in order to access the system.

Question 3

I’ve been trying to call the College, the Department, Accounting, and the Registrar’s office but no one is answering"

Accepted Answer

UST is following measures that minimize the exposure of faculty and staff to infection, only a skeleton crew is available per office/department/division, and they may not be able to handle all calls. Send an email and try to exercise patience, they will get to your concerns soon.

Question 4

What are the fastest communication lines to UST Science if I have concerns?

Accepted Answer

You can send an email to 
ustscience@ust.edu.ph
 or your Department’s FB page. You can also email your teachers using their UST email accounts

Question 5

I’m an irregular student. How will I know the number of units that I will add together to check if I’m already overloaded?

Accepted Answer

Total load computations: Subjects you will take in your home section + subjects you will take in other sections + subjects you will cross enroll in other colleges + subjects you want to petition = Total # of units
Sample: 16 units (6 subjects) in home section
                4 units (2 subjects) in other sections
0 units (0 subjects) to be cross enrolled in other colleges
            +  3 units (1 subject) to petition

Question 6

Balances are not yet settled, what to do?"

Accepted Answer

The balance from the old account should be settled first before enrolling. 
 
*If the balances cannot be settled during enrollment, you may appeal your situation.
Send a formal letter (in PDF format with affixed e-signature) for appeal addressed to Rev. Fr. Roberto L. Luanzon, Jr., O.P., SThD, DL, the Vice-Rector for Finance then send it to ustscience@ust.edu.ph for endorsement of the Dean. Once returned & approved, send it to vrfinance@ust.edu.ph.

Question 7

Why do petition classes take so long to get approved?

Accepted Answer

We still have to check how many students are petitioning, who is available to teach the subject, know the rank of the teacher, and compute the total cost of opening the class. Therefore, it takes longer to process than a regular, scheduled class.

Question 8

The student wishes to change their personal information in the portal. What do they need to do and who will they contact?

Accepted Answer

The student may accomplish the personal data correction form (A). If the information they wish to change is not specified in the form, the student will be filling out the “Other Information” part in the form. After filling out the personal data correction form, the student needs to send it to 
ustscience@ust.edu.ph.

Question 9

The student is not yet enrolled because there is still a remaining balance which should be covered by DOST. Who can they contact regarding this?

Accepted Answer

The student may coordinate with osascholarship@ust.edu.ph first. They will be the ones to give the next appropriate steps for the student. In the case that OSA cannot be contacted, the student may be referred to treasury@ust.edu.ph.

Question 10

If under the installment payment scheme, when is the monthly payment due?"

Accepted Answer

As long as the payment is settled within the month (or before the month ends), then there is no problem.

Frequently Asked Questions